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Service Administrator

Purpose of Role

Under the direction of the Service Manager, the Service Administrator is responsible for ensuring the administrative and procedural requirements for the service department are met on a daily basis.

Group Accountabilities

  • Observe Health and Safety regulations at all times
  • Not to take or fail to take any trading actions that could endanger the continuance of our franchise agreement
  • Conduct yourself in a business like and professional manner at all times whenever and wherever you represent the Company.
  • Maintain a positive attitude with customers and colleagues at all times and ensure integrity, honesty and courtesy at all times
  • Maintain business confidence outside of the business and comply with data protection standards and the Competition Act

Duties and Responsibilities

  • To carry out any further duties within capabilities when requested by management.
  • Providing an excellent level of customer care
  • Booking service and repair work and ensuring workshop and parts availability
  • Keeping customers fully informed of progress and advise of extra work needed
  • Invoicing on time and accurately
  • Ensuring the WIP is kept to a minimum
  • Maintaining accurate customer records on Drive.
  • Converting as many inbound / outbound calls into bookings as possible

Key Relationships

  • Service Manager
  • Service Technicians
  • Service Advisors

Internal: Other dealership personnel.

External: External customers and visitors to the retail facility/ Brand explaining why you believe that you are a great candidate.

Ref: HHENSAD310717

Closing date 31/07/2017
Location Hyundai Hendon
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