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Warranty Administrator

Purpose of Role

  • To efficiently process all warranty claims ensuring all necessary documentation and parts processing conform to DCUK/DCAG policy and procedure.
  • To minimise DCR exposure in relation to Warranty Audit.

Group Accountabilities

  • Observe Health and Safety regulations at all times
  • Not to take or fail to take any trading actions that could endanger the continuance of our franchise agreement
  • Conduct yourself in a business like and professional manner at all times whenever and wherever you represent the Company.
  • Maintain a positive attitude with customers and colleagues at all times and ensure integrity, honesty and courtesy at all times
  • Maintain business confidence outside of the business and comply with data protection standards and the Competition Act

Duties and Responsibilities

  • To ensure customer satisfaction through the provision of advice on Warranty and “Goodwill” to other members of the company.
  • To ensure effective use of technical knowledge/skills and warranty procedures enabling effective economic and correct application of manufactures and company warranty and goodwill systems
  • To ensure requests for advice/consideration are made to manufacturer in special cases where normal procedures do not allow submission of any claim.
  • To ensure the correct administration of warranty/goodwill claims to manufacture guidelines.
  • To ensure that all parts replaced under warranty are retained for correct period of time, correctly labeled and made available to manufacturer on request
  • To document all warranty, goodwill and recall work as per manufactures requirements and dealership policy
  • To assist with monthly internal warranty audits – save and file all related documentation
  • Maintenance of customer information on dialog
  • Maintain a safe and healthy working environment, ensuring staff comply with Health & Safety requirements and environmental policies
  • Participate in, staff appraisal procedures and associated TNA programme to enable staff attendance at appropriate training course/s
  • Undertake other appropriate tasks and responsibilities as requested or required
  • Adhere to all company policies as detailed in The Wayside Employee Handbook
  • Examine all outstanding warranty debts on the weekly and daily reports and implement action to ensure their recovery
  • To carry out any further duties within capabilities when requested by management.
  • Ensure all clerical functions within the warranty department are carried in accordance with company policy
  • Administer warranty policy in the best interests of dealership, manufacturer and customer.
  • To keep records of warranty submissions, credits, rejections, and customers contributions towards goodwill claims.
  • Analysis of recall campaign completion against applicable vehicles.
  • To maintain effective liaison with other company employees, specialist repairers and manufactures representatives.
  • Analysis of recall campaign completion against applicable vehicles
  • To maintain effective liaison with other company employees, specialist repairers and manufactures representatives.

Key Relationships

Internal: Other dealership personnel.

External: External customers and visitors to the retail facility/ Brand

Ref: VWESWAD310717

Closing date 31/07/2017
Location Volvo West London
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