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Care by Volvo – Customer Experience & Handover Specialist

If you’re as good at building relationships as Volvo is at making cars, then we have the perfect role for you!

Volvo have a brand-new concept, Care by Volvo, and we’re looking for a sales and service guru who can spread the word about this amazing new service.

Before we get into the detail on what we’re looking for, let us introduce ourselves. If you join our team, then you will be joining Endeavour Automotive, and not to show off, but you should know that we are one of the UKs fastest growing dealer groups, and we’re also a proud member of the prestigious AM100 Top Dealership Groups in the UK.

As you can probably tell, we’re really proud of our Company, and our reputation, which is why Pride is one of our key values, alongside Professional, Performance and Passion.

What you’ll do

So now that we’ve got you invested, we should probably tell you a little more about what the role entails.

This brand new fusion role is an exciting opportunity to not only to build strong relationships with customers, and dazzle them with everything they need to know about the incredible Care by Volvo offer, but you are also involved in the end to end process. What does this mean? Well, although initially you may be speaking to your customers online or over the phone, once you have signed them up to Care by Volvo, helped them to spec their perfect car, and sealed the deal, you will then meet them face to face as you deliver their brand new vehicle to them.

You may be wondering about what this means in terms of your day to day role, so let’s talk about our vision for this role. If you secure this role you will:

  • Provide a tailored experience based upon customers specific needs and agenda
  • Educate and inspire customers by answering their questions
  • Build and maintain relationships with customers
  • Support customers through the end to end buying process, making the experience from enquiry to delivery engaging, seamless and efficient,
  • o This could be through filming a video walkround of your customers new vehicle, keep warm phone calls, or, providing delivery updates; and finally,

  • See how all of your hard work has paid off when you deliver the perfect vehicle to your happy customers doorstep.

  • Who you are

    We firmly believe that when it comes to roles such as this, that whilst knowledge is great, we want to hire for attitude and train for skill. This role requires someone with a big personality, and we know that isn’t something that you can teach.

    The candidates that we’re looking for will have a customer-centric mindset, strong communication skills, be a real team player, and have an emphatic instinct, which allows you to understand the needs of people around you. You are full of energy, self-motivated, you make things happen, and you’ll need to be a competent and courteous driver (as we do have that reputation to maintain, even when we’re behind the wheel!).

    Your experience

    If this sounds like the perfect role for you, then there are just a few more requirements for us to make you aware of. To be successful in this role you will have a great eagerness to learn and passion for the Endeavour brand, as well as the Volvo brand. As we’ve said, experience in the automotive industry isn’t essential for this role, but you must have:

  • Experience in a customer-oriented retail environment, or similar, and,
  • Experience working in retail environments with strong branded experiences (drama, public-speaking, teaching, retail sales, event-planning or customer care will also be positively considered)

  • Salary: up to £30,000 OTE

    Hours: Retail rota, weekend cover required

    Work Place: The office is located in Chiswick, in addition your role will be based in and around London, dependent on where your customers are located.

    We think that we’ve told you everything there is to know about us, now let us get to know you. If you think that this is the perfect role for you, then don’t delay, send your CV* today to hroperations@endeavourautomotive.co.uk and include any relevant job experience, hobbies and other useful information to help us make our selection choices.

    *On a final point, this role is all about sales and service, so if you would prefer to let us see you in action, then we are always excited to receive video CVs, so get those phones or webcams out and ready, set, action!

    Note: We are not accepting applications or CVs submitted via Recruitment Agencies for this role.

    Ref: CH-001

    Closing Date 30/04/2021
    Location Chiswick
    Benefits
    Working Hours
    Salary £36,000 OTE
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