Polestar Sales Controller

Salary: £30,000 plus OTE

Work place: Polestar Battersea Power Station, Circus Road, London, SW11 8BU

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, Lotus, Omoda and Jaecoo and Polestar across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated Sales Controller to lead our Polestar team at our dealership at Battersea!

Polestar is an electric performance brand, determined to improve the society we live in. Their focus is on uncompromised design and technology. Passion and emotion drive them, electricity and innovation drive their cars. Their products are excellent, efficient and entertaining. They innovate constantly and they are relentless in their pursuit of the best. At Polestar, the sky is the limit.

What you’ll do

The Sales Controller will lead the Space Sales team to consistently deliver an educational, immersive, and exciting experience to all their current and future customers. The Space Sales team constitute Polestar’s front line and are their brand advocates, supporting their mission by creating memorable experiences for their visitors.

As a Sales Controller, you will make sure that visitors get inspiration and support to learn about Polestar from the moment they walk into the Space. Polestar has created one of the most innovative cars ever made, and you will help deliver an equally innovative and unforgettable customer experience. You will also:

• Coordinate, manage and provide direction to the Space Sales team
• Ensure that the team are providing tailored experiences based on our customers’ specific agenda or requirements
• Help Polestar to maintain a healthy sales pipeline by leading the team to collect customer information
• Schedule test drives and follow up on customers by walking them through the purchasing process for both new and used vehicles.
• Act as a role model of Polestar’s culture and behaviours
• Inspire and coach the team to create the energy and excitement around Polestar offers, including car, financing solutions, service etc.
• Ensure all staff training is maintained as per the Polestar standards.
• Achieve the highest levels of customer satisfaction by providing support to the sales team ensuring that customer expectations are met.

Who you are

As a person, you are curious, creative and enthusiastic. You have a customer-centric mindset, strong communication skills, and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen – never settling for just the status quo.

As a leader, you are supportive of your team and are happy to provide a high level of support for team members to drive change and development. You provide guidance and communicate clearly to maintain a trusting environment and bring out the best in the team.

Your experience

To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand, their dedication to design, and their commitment to sustainability. Experience in the automotive industry is not mandatory for this role, but you must have:

• More than 2 years of experience in a client-oriented retail environment
• More than 2 years of experience in leadership and people management
• Additional experience working in retail environments with strong branded experiences (drama, public-speaking, teaching, retail sales, event-planning or customer care will also be positively considered)
• Have the ability to quickly demonstrate a mastery of all Polestar products and services

This role will require a valid driving licence, an acceptable safe driving record, and the ability to work evenings and weekends.

Is this you? If you are interested in this exciting opportunity, don’t hesitate and please send your CV to us and include any relevant job experience, hobbies and other useful information.