Senior Service Advisor

Salary: £28,000 per annum OTE £34,000

Job Location: Volvo, High Wycombe

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus and Polestar across 16 dealerships in London, Buckinghamshire, Hertfordshire, and Essex. We are currently seeking out a highly motivated Senior Service Advisor to join our team in High Wycombe.

What you will do:

Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.

Who you are:

The Senior Service Advisor we are looking for will be a team player but also a leader, who thrives in a customer centric, creative, and a results’ driven environment.

You will be solely responsible for managing the workflow through the Workshop and managing 3 technicians, 1 valeter/collection delivery driver.You will report to the Service Manager.

You will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. You will also be logical, methodical, and innovative in their approach whilst using your energy and charisma to maintain a trusting and productive environment.

To be successful in this role you will have a great eagerness to learn and passion for the Volvo brand, their dedication to design, and their commitment to performance. For this role you must have the following: -

  • At least 2 years’ experience within the automotive industry
  • Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience.

Note for Agencies: We will not accept applications or CVs submitted via Recruitment Agencies for this role.

Text here ...

Ref: SSAVHW040422

Closing Date 26/05/2022
Location Volvo High Wycombe
Working Hours 45
Salary £28000
About You * Required Information
    Additional Information
    Sorted by Price: Lowest to Highest
      No Saved Vehicles
    • Remove View Hyundai i20 1.2 Active (85 PS) 5 DoorHyundai i20 1.2 Active (85 PS) 5 DoorMileage: 13,222
      Transmission: Manual
      Fuel Type: Petrol
      Year: 2014
    • Remove View Hyundai i10 1.0 Go SE 5 DoorHyundai i10 1.0 Go SE 5 DoorMileage: 13,096
      Transmission: Manual
      Fuel Type: Petrol
      Year: 2018
    Compare Vehicles
    + Add Vehicle from your shortlist
    Fuel Type
    MPG (Combined)
    Vehicle Tax