Volvo Studio Manager

Brent Cross

Hours: Retail

Salary: £48,000 OTE

Volvo Cars are leading the way in premium, sustainable mobility. We have bold targets when it comes to innovation, sales and customer experience. Striving in developing new technologies to lead in safety, autonomous driving and electrification. If you want to grow together with talented people creating a new automotive future, we have a job for you.

We are looking for people who share our vision of being ambassadors of a premium brand and providing unparalleled customer satisfaction.

Endeavour Automotive have a fantastic opportunity for a Care By Volvo Studio Manager to join our new Studio team in North London.

What you’ll do

The Studio Manager will lead the Studio team to consistently deliver an educational, immersive, and exciting experience to all their current and future customers. The Studio team will be brand advocates, supporting their mission by creating memorable experiences for customers, enlightening them on the Care By Volvo subscription service and converting enquiries into subscription customers. The Studio Manager will lead the team by example, fully engaging with customers and supporting and developing the team.

As a Studio Manager, you will make sure that visitors get inspiration and support to learn about the Care By Volvo subscription service from the moment they walk into the Studio. You will also:

• Coordinate, manage and provide direction to the Studio team
• Ensure that the team are providing tailored experiences based on our customers’ specific agenda or requirements
• Lead the team to converting customer enquiries into subscriptions
• Act as a role model of Endeavour Automotive’s culture and behaviours
• Inspire and coach the team to create the energy and excitement around Volvo offers

Who you are

As a person, you are curious, creative, and enthusiastic. You have a customer-centric mindset, strong communication skills, and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen – never settling for just the status quo.

As a leader, you are supportive of your team and are happy to provide a high level of support for team members to drive change and development. You provide guidance and communicate clearly to maintain a trusting environment and bring out the best in the team.

Your experience

To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand, their dedication to design, and their commitment to sustainability.Experience in the automotive industry is not mandatory for this role, but you must have:

• More than 2 years of experience in a client-oriented retail environment
• More than 2 years of experience in leadership and people management
• Additional experience working in retail environments with strong branded experiences (drama, public-speaking, teaching, retail sales, event-planning or customer care will also be positively considered)
• Have the ability to quickly demonstrate a mastery of all Polestar products and services

This role will require a valid driving licence, an acceptable safe driving record, and the ability to work evenings and weekends.

Is this you? If you are interested in this exciting opportunity, don’t hesitate and please send your CV to us and include any relevant job experience, hobbies and other useful information.

Note: We are not accepting applications or CVs submitted via Recruitment Agencies for this role

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