Polestar Sales Manager

Salary: £40,000–£45,000 basic salary plus OTE
Location: Volvo Centennial Park, Centennial Avenue, Elstree, Borehamwood, WD6 3SB, United Kingdom

About Endeavour Automotive

Endeavour Automotive is one of the UK's fastest-growing automotive retail groups, representing prestigious global brands including Volvo, Hyundai, Geely, Lotus and Polestar across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex.

We are looking for an ambitious, commercially driven and highly motivated Polestar Sales Manager to lead our Polestar team at Centennial Park.

This is an exciting opportunity for an experienced automotive sales professional who can combine strong leadership with a passion for delivering exceptional customer experiences and, most importantly, outstanding commercial results.

About Polestar

Polestar is an electric performance brand determined to improve the society we live in. Combining uncompromised design, cutting-edge technology and sustainable innovation, Polestar is redefining the future of electric mobility.

As part of the Endeavour Automotive team, you will play a key role in representing the brand, developing its presence and driving its continued success in the UK market.

What you'll do

As Polestar Sales Manager, you will take full responsibility for the day-to-day management, performance and commercial success of the sales operation.

You will lead from the front, setting clear expectations, driving accountability and creating a high-performance culture where individuals and the wider team are motivated to achieve and exceed their objectives.

Your key responsibilities will include:

Sales Performance & Target Achievement

• Take full accountability for achieving monthly, quarterly and annual new and used vehicle sales targets.
• Drive retail sales volumes, ensuring the business consistently achieves or exceeds manufacturer and group objectives.
• Monitor individual and team performance, implementing action plans to address any shortfalls against targets.
• Maximise conversion rates across all customer enquiries, leads, appointments and test drives.
• Maintain a strong and well-managed sales pipeline, ensuring opportunities are followed up and progressed effectively.
• Drive order take, retail registrations and delivery performance in line with agreed business objectives.

• Maximise finance penetration and insurance products

Leadership & Team Development

• Lead, motivate and develop the sales team, setting clear individual objectives and performance expectations.
• Create a positive, energetic and accountable sales culture.
• Conduct regular one-to-one meetings, performance reviews and coaching sessions.
• Address underperformance proactively, ensuring individuals are supported and held accountable.

Customer Experience & Brand Standards

• Deliver an outstanding customer experience that reflects the values and standards of the Polestar brand.
• Ensure every customer interaction is professional, engaging, informative and tailored to individual requirements.
• Monitor customer satisfaction, manufacturer experience scores and online reviews, taking action to improve performance where required.
• Take ownership of customer concerns and ensure issues are resolved promptly and

Who you are

You are an ambitious and commercially minded sales leader who thrives in a target-driven environment.

You understand that successful sales management is about more than simply overseeing a team. It requires strong leadership, commercial awareness, consistent performance management and the ability to turn opportunities into profitable business.

You are proactive, resilient and results-focused, with the confidence to challenge, motivate and inspire those around you.

You lead from the front, set high standards and take personal accountability for delivering results. You are equally comfortable analysing performance figures, coaching individuals and engaging with customers.

You will also have a genuine passion for the automotive industry, technology and the future of electric mobility.

Your experience and requirements

To be successful in this position, you will ideally have:

• A minimum of two years' experience in an automotive Sales Manager role.

• Proven experience of leading and managing a sales team within a target-driven retail environment.
• A demonstrable track record of achieving and exceeding sales targets.
• Strong commercial awareness, with an understanding of vehicle margins, profitability and departmental performance.
• Experience managing sales pipelines, CRM systems and customer conversion activity.
• The ability to analyse performance data, identify opportunities and implement effective action plans.
• Excellent leadership, communication, coaching and interpersonal skills.
• A proactive approach to managing performance and addressing underachievement.
• The ability to deliver exceptional customer experiences whilst maintaining a strong commercial focus.
• A passion for the Polestar brand and a willingness to develop an in-depth knowledge of its products and services.

Previous experience with premium automotive brands or innovative customer-focused retail environments would be advantageous.

A full, valid UK driving licence and an acceptable driving record are essential. Flexibility to work weekends will also be required.