Whether you have a question about buying cars online, want to find out more about vehicle financing or would like to delve into part-exchange options, our FAQs aim to provide the answer. We prioritise customer care and have done our best to answer some of our customer’s most-pressing questions. If you can’t find what you’re looking for though, don’t hesitate to get in touch.
This online service enables you to reserve a new and used vehicle or buy in full or apply for finance on a used vehicle.
The steps are as follows:
Browse all our new and used stock to find a vehicle that suits you. You can either search based on your specific vehicle requirements, such as model, age, engine size and colour to name a few or on your budget, and your preferred payment type – finance or pay in full (only for used cars)
Part Exchange - You can get a quote for your part exchange, if you wish to include this in your deal, if not simply skip this step.
Collection or Delivery - You can stipulate whether you would like to collect the vehicle from the dealership or have it delivered to your home.
Quote– View your final quote and amend elements to suit your requirements. At this stage you can choose whether you want to reserve the vehicle, purchase it in full, our buy through finance, PCP and HP.
Finance Application (used only) – If you are progressing with a finance application simply complete the finance application form online with your personal details and within 30 seconds you will receive a notification stating your finance is confirmed or is pending approval. If you have any concerns please contact the dealership.
Reserve / Purchase in Full – if you are purchasing online or reserving the vehicle you will be asked to provide your personal details, address and payment card information. When you click Submit Payment Now, your card will be debited immediately.
Create an Account – you can also create an account which enables you to:
Save your vehicle quotes, part exchange and order details
Save your finance application and resume at a point that suits you
Access from anywhere - whether on the go or within our dealerships
Communication – Regardless of whether you reserve, purchase or finance your next vehicle – the dealership team will be in touch with you within 2 hours (business working hours) and email confirmations will be sent immediately after you have progressed your payment/finance application.
If you have any queries regarding the above or more questions, then please feel free to contact us at the dealership.
Please see our our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further.
If you would like to amend your order you can speak to anyone of our sales team and they will happily process any amendments to your order.
Cancelling an online reservation fee:
If you have reserved a vehicle and you decide you do not wish to progress, you can request a refund of your reservation fee by contacting the dealership stocking the vehicle you have reserved. You will be required to put your request in writing for our records.
Your payment will be refunded within 5 to 10 working days.
Cancelling an online order that you have paid for in full:
You can cancel an order that you have paid for in full online at any time before delivery. Please notify us of your decision by sending a clear written statement of your intent to the dealership that you placed your order with. Our sales team will liaise with you and process the cancellation.
Please see our terms and conditions regarding cancelling a vehicle post-delivery or cancelling finance.
We use the secured verified payment provider Stripe which utilises encrypted software protecting your card payment details. Stripe handles billions of pounds worth of transactions each and every year and is used by some of your favourite companies including Spotify, Uber, Booking.com and Amazon, so you can rest assured you're in good hands. You can find out more about Stripe by clicking here . We do not store any of your card details.
Please speak to our sales team as soon as possible to review options.
We can help you with this. One of our sales team will be able to obtain your settlement figure.
We would be happy to talk to you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.