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Customer Digital Response Team

If you’re as good at building relationships as Volvo is at making cars, then we have the perfect role for you!

We’ve just created some new roles that we’re excited to tell you about – the roles are in our Customer Digital Response Team, meaning that you will be the first point of contact between the customer and our Company, and we all know that first impressions count for a lot.

Before we get into the detail on what we’re looking for, first, let us introduce ourselves. If you join our team, then you will be joining Endeavour Automotive, and not to show off, but you should know that we are one of the UKs fastest growing dealer groups, and we’re also a proud member of the prestigious AM100 Top Dealership Groups in the UK.

As you can probably tell, we’re really proud of our Company, and our reputation, which is why Pride is one of our key values, alongside Professional, Performance and Passion.

What you’ll do

So now that we’ve got you invested, we should probably tell you a little more about what the role entails.

This brand new team will be responsible for reviewing all digitial enquiries that are receieved through our live chat function, and the digital contact forms that are found on our website. Your mission will be to understand our customers needs, and decide who will be best placed to provide that service to them.

You will work closely with all of the departments to ensure that your customer is armed with all of the information that they need, and demonstrate to them, that at Endeavour, we care about our customers.

You may be wondering about what this means in terms of your day to day role, so let’s talk about our vision for this role. If you secure this role you will:

  • Quickly build a relationship with your customer to provide them with the support that they need
  • Provide a tailored experience based upon what you have learned about their reason for contacting the Company
  • For non-technical related questions, you shall provide a friendly and efficient service for answering their questions, or you shall be an important team player, who passes the query to the correct department, so one of our specialists can handle their query.

  • Who you are

    We firmly believe that when it comes to roles such as this, that whilst knowledge is great, we want to hire for attitude and train for skill. This role requires someone with a helpful and friendly personality, and we know that isn’t something that you can teach.

    The candidates that we’re looking for will have a customer-centric mindset, strong communication skills, and an emphatic instinct, which allows you to understand the needs of people around you. You are full of energy, self-motivated and a great team player.

    Your experience

    If this sounds like the perfect role for you, then there are just a few more requirements for us to make you aware of. To be successful in this role you will have a great eagerness to learn and passion for the Endeavour brand. As we’ve said, experience in the automotive industry isn’t essential for this role, but you must have:

  • Experience in a progressive, customer-oriented retail environment
  • Strong written and spoken communication skills

  • Salary: £12.50 per hour

    Hours: 37.5 hours per week across shift patterns covering 8:00am – 21:00pm.

    Work Place: Chiswick with the opportunity for remote/ home working

    We think that we’ve told you everything there is to know about us, now let us get to know you. If you think that this is the perfect role for you, then don’t delay, send your CV* toady to hroperations@endeavourautomotive.co.uk make sure you include any relevant job experience, hobbies and other useful information to help us make our selection choices.

    *On a final point, this role is all about customer experience, so if you would prefer to let us see you in action, then we are always excited to receive video CVs, so get those phones or webcams out and ready, set, action!

    Note: We are not accepting applications or CVs submitted via Recruitment Agencies for this role.

    Ref: CH-003

    Closing Date 16/04/2021
    Location Chiswick
    Benefits
    Working Hours
    Salary £12.50 an hour
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