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Handover Specialist – Volvo North London

Salary: £18,000 - OTE 28,000

Job Location: North London

At Endeavour Automotive, our vision is to develop our business to one that we can all be proud of and we can only achieve this by attracting and developing the very best talent and delivering outstanding customer service. We put a lot of time and effort into finding and nurturing the very best candidates for every job; recognising and rewarding achievements of our team members and supporting their personal development.

We are one of the UK’s fastest growing dealer groups representing the Volvo, Hyundai, LEVC, Lotus and Polestar brands across 16 dealerships in London, Buckinghamshire, Hertfordshire, and Essex. We are currently looking for an engaging and dynamic Handover Specialist to join our team in Chiswick.

What you’ll do

The Handover Specialist will work together with the wider Sales team to consistently deliver on an incredible and exciting experience to all current and new customers. The Handover Specialist will be a brand advocate, supporting Volvo’s mission by creating memorable experiences for their customers.

As a Handover Specialist, you will deliver a smooth and seamless customer journey; keeping in touch with the customer throughout from point of sale and providing an unparalleled vehicle handover experience. You will ensure customer satisfaction beyond the vehicle handover by introducing customer to the Service and Aftersales team. You will also:

  • Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
  • Educate and inspire customers by answering their questions
  • Build and maintain long-term business relationships with customers
  • Act as a role model of Endeavour’s culture and behaviours
  • Keep customers up to date with new car build progress

Who you are:

As a person, you are curious, creative and enthusiastic. You have a customer-centric mindset, strong communication skills, and an emphatic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together.

Your experience:

To be successful in this role you will have a great eagerness to learn and passion for the brand, their dedication to design, and their commitment to sustainability. Experience in the automotive industry is not mandatory for this role, but you must have:

  • More than 6 months experience in a progressive, customer-oriented retail environment
  • Experience working in retail environments with strong branded experiences (drama, public-speaking, teaching, retail sales, event-planning or customer care will also be positively considered)

This role will require a valid driving license and an acceptable safe driving record.

Is this you? If you are interested in this exciting opportunity, don’t hesitate and please send us your CV and include any relevant job experience, hobbies and other useful information.

Note: We are not accepting applications or CVs submitted via Recruitment Agencies for this role.

Ref: HSVNL022021

Closing Date 26/03/2021
Location Volvo North London
Benefits
Working Hours
Salary £18,000
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