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PRODUCT AND HANDOVER SPECIALIST

OBJECTIVE OF THE ROLE

To increase the efficiency and capacity of the sales team within a Volvo retailer by providing an expert resource that enhances the Volvo customer buying and ownership experience through:

  • offering exceptional Volvo Cars product knowledge and insight
  • delivering bespoke new and used car presentations and handovers
  • creating product and accessories displays which are relevant and engaging

ROLE RESPONSIBILITIES

  • Provide customers with specific and relevant information about new and used Volvo Cars, accessories and merchandise.
  • Planning, managing and execution of product presentations to customers; new and used cars.
  • Support the planning, managing and delivery of test drives alongside the Sales team
  • Offer additional product insight within the test drive and customer appointments
  • Manage retailer product display and accessories merchandising
  • Planning, managing and delivering customer handovers for new and used cars.
  • Maintaining retailer point of sale materials for the Volvo range
  • Researching key competitor product information and sharing this knowledge within the sales department.
  • Supporting the sales manager to maintain a strong retailer online product display for new and used cars.
  • Excellent customer service skills
  • Strong product presentation skills
  • Confident and effective communication skills
  • Ability to understand customer needs and motivations
  • Strong organisational and prioritisation skills
  • Ability to present product and technical innovations in a way which is relevant to their audience
  • A passion for delivering excellent customer service
  • Genuine interest in automotive retailing
  • 5 or more GCSEs at grade c or above or equivalent
  • Experience in a retail environment where product presentation is required
  • Experience with business communication tools e.g. e-mail, live-chat & video.
  • Full valid UK driving license & Eligibility to work in the UK

ESSENTIAL SKILLS REQUIRED

  • Excellent customer service skills
  • Strong product presentation skills
  • Confident and effective communication skills
  • Ability to understand customer needs and motivations
  • Strong organisational and prioritisation skills
  • Ability to present product and technical innovations in a way which is relevant to their audience
  • A passion for delivering excellent customer service
  • Genuine interest in automotive retailing
  • 5 or more GCSEs at grade c or above or equivalent
  • Experience in a retail environment where product presentation is required
  • Experience with business communication tools e.g. e-mail, live-chat & video.
  • Full valid UK driving license & Eligibility to work in the UK

PERSONAL QUALITIES REQUIRED

  • A passion for delivering excellent customer service
  • Genuine interest in automotive retailing

QUALIFICATIONS AND EXPERIENCE REQUIRED

  • 5 or more GCSEs at grade c or above or equivalent
  • Experience in a retail environment where product presentation is required
  • Experience with business communication tools e.g. e-mail, live-chat & video.
  • Full valid UK driving license & Eligibility to work in the UK

Ref: VEASPHS280217

Closing Date 28/02/2017
Location Volvo East London
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